Terms & Conditions

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Fish World will use all reasonable efforts to ensure that the information contained on this website is as accurate as possible at the time of Posting. Some of the information on this website may change periodically and keep customers informed of all possible situations.

The terms and conditions are legally binding.

We are under no obligation to remind customers of these policies. If you ask us, we will direct you to this page if the question has been answered.

Introduction

Welcome to Fishworld-aquarium.com (the "Website").

These Terms and Conditions (the "Agreement") are a legal agreement that explains the terms and conditions that all visitors, users, customers and customers (" You "or" your ") must comply with when using the Site. By using this website, you agree to be bound by all the terms and conditions of this Agreement. This Agreement contains our Privacy Policy and disclaimer.

These Terms and conditions outline the rules and regulations of use of Fishworld-Aquarium.com. By using or accessing this website, you acknowledge that you have read and agree to be bound by this Agreement. Please read this Agreement carefully as it affects your rights and obligations under the law. If you do not agree to this Agreement, you may not use or access this Website.

These Terms and conditions are governed by the law of Ohio , Clermont County, USA and The United States of America (U.S.A. or USA), commonly known as the United States (U.S. or US) or America and the Territories of the United States.

Contents

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all agreements:

"Account" refers to the account that you must create on the Website to log in, use, and access some parts of the Website.

"Company," "Us," "We," and "Our" refers to Fish World Inc.

"Content" is the information displayed at the Website including without limitation text, data, code, images, photographs, graphics, software, designs and any other materials that are available at the Website.

"Goods" means all goods that we supply and make available to you as detailed in the invoice.

An "Invoice" is a list of the Goods sent or the services we provide to you, detailing individual amounts of Goods or Services plus a sum.

"Party" refer to either you, or us, or any other party to this Agreement. "Parties" refer to both you and us.

"Services" refer to any work we perform for you.

"Supply" means to provide the Goods or Services as per the invoice.

"You" and ""“Your" refer to the visitor, user, client, customer or person accessing the website and thus accepting this Agreement.

"User Content" refers to the content which has been created by Our users.

2. Rights and Responsibilities of the User

2.1 Acceptable use

• If the website is unavailable at any time, Fish World Inc. Will not accept any liability.

You are responsible for the security and confidentiality of your password and username. Fish world Inc. has the right to terminate or suspend the use of your username and password if we suspect that you have violated the rules.

• You are not a minor in the jurisdiction in which you reside.

You may not use any meta tags or any other "hidden text" that uses our name or trademark without our express written consent.

You may not copy, sell, resell, visit, or otherwise exploit the Site and/or any portion of the Site for any commercial purpose without our express written consent.

Your use of and access to the Site does not include any right to resell or commercially use the Site or its content; Collect and use any product listings, descriptions or prices; Any derivative use of the Site or its content; Download or copy account information for the benefit of other merchants; Or use data mining, bots, or similar data collection and extraction tools.

• You may only use our website for legitimate purposes.

• We encourage the free and open exchange of ideas in an atmosphere of mutual respect. It is prohibited for any user to violate the rights of other users to use and enjoy this website. We reserve the right, but do not assume any obligation, to monitor your online behavior to enforce this Agreement.

2.2 Prohibited Use

When using our services, you must comply with the following terms and conditions:

• Send or transmit unsolicited or unauthorized advertising or promotional material in any form.

Damage or attempt to damage our (Ecwid/ lightspeed) servers in any way that could cause damage to the Website.

• Distribute any material that contains software viruses, or any other computer code, files or programs designed or intended to :(a) destroy, damage or limit the functionality of the Site, any software, hardware or telecommunications equipment associated with it; Or (b) damage or unauthorized access to any data or other information of any third party.

• Harassing, abusing, threatening or inciting violence against any person or group.

Violate or violate applicable local, national or international laws or regulations in any way.

• In any fraudulent or illegal manner.

• Prove that you are sponsored, endorsed or affiliated with us or this website.

Interfere with any other person's use of the Website or the proper functioning of the Website.

• Misrepresent your identity or impersonate anyone.

Modify, translate, adapt, edit, decompile, disassemble or reverse engineer any software program that we use.

• Provide any false, misleading or inaccurate information.

Use any part of this website for any unlawful purpose or fail to comply with all applicable domestic and international laws, rules, ordinances and regulations.

Use any part of the Site to upload, post, email, transmit, or otherwise make available user content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party.

Use any portion of the Site to upload, post, email, transmit, or otherwise make available user content that is harmful to minors, including harassing, harmful, threatening, abusive, vulgar, obscene, defamatory, defamatory, hateful, or racially, ethnically, or otherwise objectionable content.

• Use any part of the Site to upload, post, email, transmit or otherwise offer spam, commercial advertising or any other form of commercial solicitation.

• Violation of the privacy of any third party, including but not limited to Posting personal information of another person or entity without consent.

3. Our content

Except for User Content as defined in the User Content Terms below, all content displayed or displayed on this Site, including but not limited to text, graphics, photographs, images, moving images, sounds and illustrations (" Our Content "), is owned by us, our licensors, suppliers, agents and/or our content providers. All elements of this website, including but not limited to the general design and our content, are protected by trade dress, copyright, moral rights, trademarks and other laws relating to intellectual property.

Unless expressly agreed otherwise, this site, our content, and all related rights are the exclusive property of us or our licensors.

You may not remove any copyright, trademark or other proprietary notices from the material found on the Site.

Unless otherwise stated in specific files within the website or as permitted by copyright law, you have the right to view, play, print and download copyrighted files, audio and video from our website for personal, informational and non-commercial purposes only.

Except as permitted by copyright law, you may not modify any material, nor copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or works contained on the Site.

4. Trademark/no endorsement

All our trademarks, service marks and trade names used in this Agreement (including, but not limited to name, Fish World Inc.) The Fish World logo, website name, website design and any logo (collectively, the "Logo") are our trademarks or registered trademarks or belong to our affiliates, partners, suppliers or licensors. You may not use, reproduce, reproduce, republish, upload, post, transmit, distribute or modify our trademarks in any way without our prior written consent, including for advertising or promotion in connection with the distribution of material on this Site. • Violation of the privacy of any third party, including but not limited to Posting personal information of another person or entity without consent.

3. Our content

Unless expressly agreed otherwise, this site, our content, and all related rights are the exclusive property of us or our licensors.

You may not remove any copyright, trademark or other proprietary notices from the material found on the Site.

4. Trademark/no endorsement

All our trademarks, service marks and trade names used in this Agreement (including, but not limited to: Fish World Inc’s Names, Fish World The logo, website name, website design and any logo) (collectively, the "Logo") is our trademark or registered trademark or belongs to our affiliates, partners, suppliers or licensors. You may not use, reproduce, reproduce, republish, upload, post, transmit, distribute or modify our trademarks in any way without our prior written consent, including for advertising or promotion in connection with the distribution of material on this Site. The use of our trademarks on any other website or network computer environment is not permitted. We prohibit the use of our trademark as a "hot" link on any other website unless we have previously approved the establishment of such a link. You may not use our name or any language, picture or symbol in any (i) written or oral advertisement or presentation, or (ii) pamphlet, newsletter, book or other written material of any nature which in our judgment may imply our endorsement without our prior written consent. The use of our trademarks on any other website or network computer environment is not permitted. We prohibit the use of our trademark as a "hot" link on any other website unless we have previously approved the establishment of such a link. You may not, without prior written consent, use our name or any language, picture or symbol in any (i) written or oral advertisement or presentation, or (ii) pamphlet, newsletter, book or other written material of any nature which in our judgment may imply our endorsement.

5. User content

You may submit or otherwise make available messages, emails, photos, videos and other content to be displayed on the Site, as specified in the features of the Site (" User Content ").

You are solely responsible for your own user content and the consequences of Posting or publishing such content. The Website is only a passive channel for you to distribute and publish user content online.

Without limiting any of our rights in law and equity, we reserve the right to remove any User Content for any reason, in our sole discretion, including any User Content that we believe may violate this Agreement, or any copyright domain third party rights.

By submitting or otherwise making available any User Content to the Site, you automatically grant us a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, sublicensable (through multiple layers) license to use, modify, reproduce, distribute, transmit, publicly display, publicly perform, publish, adapt, create derivative works from, distribute, transfer or sell any such Content, For any purpose, including commercial purposes, and advertising in connection with advertising (collectively, "Use"), in any type of media or any type of media now known or later developed or later developed without any payment to you.

Further, you automatically waive and waive any claim that the use of such Content infringes any of your rights, including privacy, publicity, moral or any other rights, including the right to approve the way the Site uses such Content. You also grant us and the Site the right to use any materials, information, ideas, concepts, know-how or techniques contained in any communication you provide, submit or otherwise provide to the Site or to us for any purpose, including but not limited to commercial purposes. By submitting sser Content, you automatically warrant and represent to ss that you are the owner of all intellectual property rights in the User Content, or that you have all sufficient rights to grant such licenses.

By submitting User Content, you further warrant and represent that the User Content does not violate the privacy, publicity, or any other third-party rights or proprietary interests of third parties.

User content does not represent our views or those of any individual associated with us, nor do we control user content. Under no circumstances may you directly or indirectly represent or suggest our endorsement of User Content. We do not guarantee the accuracy or credibility of any user content on our site and are not responsible or liable for any action you may take because of reading user Content on our Site.

6. Right to delete content

You are solely responsible for your user content, and we have no obligation to pre-screen any such content. However, we reserve the right, in our sole discretion, to edit, refuse to post or remove any material submitted to or posted to the Site at any time without notice. Without limiting the foregoing, we reserve the right to remove any material that we believe violates the provisions of this Agreement or is otherwise objectionable, as well as the additional right to deny access to the Site to any user who does not comply with any of the terms of this Agreement.

If you would like to remove your user Content from the Site, please email Fishworld919@gmail.com. We will remove your user content within 30 business days of receiving your request. However, even after you request removal, we may retain copies of your user content on our backup servers, which are not available for public access.

7. Advertising rights

We reserve the right to sell, license and/or display any advertising, attribution, linking, promotion and/or distribution rights in connection with User Content. We and our licensors or affiliates will be entitled to retain all revenue arising from any sale or license of such advertising, attribution, linking or promotion or distribution rights. Nothing in this Agreement obligates or may be deemed to obligate us to sell, license or propose to sell or license any advertising, promotional or distribution rights.

8. Your account

Considering your use of the Website, you will:

• Provide true, accurate, current and complete information about yourself as prompted on the registration page of the Website (such information is "Account Data"); and

Maintain and update account data in a timely manner to keep it true, accurate, current and complete.

You are solely responsible for the security and confidentiality of your password and account. You will not share your account data or username and password with any third party or allow any third party to use your account data to log in to the Site. In addition, you are fully responsible for all activities that occur under your account. It is your responsibility to take precautions and provide the security measures that best suit your situation and the intended use of the services and website.

You agree to notify us immediately of any unauthorized use of your account or any other security breach you discover.

The site may also include a tool that allows you to log in or register with a third-party service (such as Facebook, Twitter, Google, Yahoo, Myspace, LinkedIn, or any other third-party service) using your account information. These third-party services are not associated with the Website and your use of such third-party services is governed by the terms and policies of these services.

For more information about how we collect, store, use and share your account data, please review our Privacy Policy.

9. E-commerce

9.1 Bill

We employ the services of PayPal, Stripe, Zelle, Cash, major credit cards, Cryptocurrency (the "payment processor") to collect and manage your payments. You acknowledge and agree that the payment processor will do the following for us:

• Credit and background verification of our potential clients

• Access updated payment reports.

• Credit management, administration and collection.

• Legal assistance in credit recovery.

• Assess the reliability of our customers; and

• Receive, promote and distribute credit to which you are entitled.

The payment processor is responsible, and we are not responsible for anything relating to the processing of your payment.

You agree to notify us or the payment processing company of any billing issues or discrepancies within 60 days after they first appear on your account statement. If you do not do so within 60 days, you agree to waive your right to object to such issues or discrepancies.

We may partner with and use other third-party payment service providers to process all payments. We will notify you by email at least 30 days before such changes take effect.

9.2 Payment

You agree to always provide up-to-date information about your credit card or payment method.

You provide us and the payment processor with pre-authorization to verify that your credit card or payment method account is valid and that you have the necessary funds or line of credit to cover your payments.

You authorize such credit card to pay any amount described herein.

You confirm that your credit card has sufficient funds, credit facilities, and a valid expiration date to cover the payment.

You will receive an electronic invoice for your payment. If you provide us with a valid email address, this e-invoice will serve as your official receipt.

If payment is delayed, you will not be able to use any of the charging features of our Services until the due payment is paid in full.

In the event of late payment, you may be required to pay late interest (penalty for late payment) until compliance performance is performed. We reserve the right to assess reasonable interest expense for any amount not paid by the due date.

You are solely responsible for all fees charged to your credit card by the card issuer, bank or financial institution, including but not limited to fees for subscriptions, overdrafts, insufficient funds, and exceeding your credit limit.

All orders are subject to our credit approval (if required). We reserve the right to withhold shipments or other adequate guarantees for the performance of your payment obligations, as we may require at our discretion, notwithstanding any order confirmation issued by us.

All payments shall be made in US dollars. If your financial services provider applies, you may be liable for conversion and transfer fees.

Unless otherwise stated in this Agreement, all prices include VAT at the current U.S. statutory rate. You are responsible for all other applicable taxes, which we will collect when required.

Other payment methods are accepted only if provided on our website.

9.3 Refund

If you are not 100% satisfied with our products or services, we will refund you within 10 days of purchase, which means the goods are still with Fish World Inc. In hands.

All refunds will be issued using the original payment method only, with no exceptions.

10. Website information

We try to ensure that the information on the website is complete, accurate and up to date. Despite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out of date. We make no representations as to the completeness, accuracy or timeliness of any information on the Site.

By using this website, you may be exposed to content that you may consider offensive, objectionable, harmful, inaccurate or deceptive. By using our website, you assume all associated risks.

11. Safety

The information spring you provide through Fishworld-aquarium.com/ is stored on a secure private server (Ecwid/Lightspeed). While we have taken reasonable precautions to protect your personal information, no security system is insurmountable and we cannot guarantee the security of the information you provide to us via the Internet, our website, online ordering or in databases stored on our servers.

Our online ordering features Secure Socket Layer (SSL) software, which is the industry standard and one of the best software available for secure business transactions today. It encrypts all your personal information.

For complete details about security, please see our Privacy Policy.

12. Links to this website

It is prohibited to frame or display the Site or any information or material on the Site on another site or in a similar manner without our prior written permission.

We grant you the non-exclusive right to display on your website any link that allows any user to access our website from your website. You do not have any rights other than the right to link to our website. In addition, we do not guarantee, approve or endorse the information or products offered on your website.

You agree not to use or display links in a manner that is misleading, defamatory, infringing, defamatory, demeaning, obscene or otherwise objectionable to us. You agree not to use the link in any way that may diminish, diminish or damage the goodwill, value or reputation associated with us. You warrant that your Website does not contain any material, nor does it contain links to websites that display any material that is harmful, pornographic, abusive, hateful, obscene, threatening, defamatory, or encourages illegal activity. You should remove the link immediately upon receipt of our notice.

If you wish to obtain our written consent, please contact us using our contact page.

13. Third party links

From time to time, the website may contain links to websites that we and our affiliates do not own, operate or control. All such links are for your convenience only. If you use these links, you will leave the site. Neither we nor our respective affiliates are responsible for any content, materials or other information located on or accessed from any other site. Neither we nor our respective affiliates endorse, warrant or make any representation or warranty on any other site, or on any content, materials or other information found or accessed from any other site, or on the results that you may obtain from using any other site.

We do not control, endorse, sponsor or approve third parties or their content and are not responsible for any aspect of these sites or their content. If you decide to access any other website linked to or from this Website, you do so entirely at your own risk. You agree to take note of and read the privacy statements of these sites when leaving the Site. Before disclosing any personal information to them, you will assess the security and trustworthiness of any website connected to or accessed through the Website. We shall not be liable for any loss or damage arising from your disclosure of personal information to these third-party websites.

14. Intellectual property rights

We assert copyright and all other intellectual property rights in all materials on the Site, including but not limited to text, information, graphics, designs, logos, trademarks, photos, ICONS, drawings, and text.

Our intellectual property rights are protected by Copyrights, trademarks and other intellectual property laws.

As part of this Agreement, you agree not to copy, distribute, sell, post or broadcast any material on this Site without our prior written consent.

15. Copyright Notice

16. Disclaimer

Your use of this website is at your own risk. The information, materials and services available on or through the Website are provided as is without warranties of any kind, including warranties of merchantability, fitness for a particular purpose, security or non-infringement of intellectual property rights. Neither we nor any of our affiliates guarantee the accuracy or completeness of the information, materials or services available on or through the Sites. The information, materials and services available on or through this Site may be out of date, and neither we nor any of our affiliates undertake or undertake any obligation to update such information, materials or services. The above exclusion of implied warranties does not apply to the extent prohibited by law. Please refer to your local law for any such prohibition.

No advice or information, whether oral or written, obtained from this Site or through our services shall constitute any warranty not expressly provided herein.

17. Limitation of liability

We are not responsible or liable for any damage or any virus that may infect your computer, telecommunications equipment or other property because of your access to, use of or browsing of this website or downloading any information or material from this Website. Under no circumstances shall we or any of our officers, directors, employees, shareholders, agents, successors or assigns, or any party involved in the creation, production or transmission of this Website, Shall not be liable to you or any other person for any indirect, special, punitive, incidental or consequential or consequential damages (including, without limitation, damages caused by loss of profits, loss of data or disruption of business) caused by your use, inability to use or use of the Site, any site linked to the Site, or the materials, information or services contained in any such site. Whether based on warranties, contracts, torts or any other theory of law, and whether informed of the possibility of such damages. You specifically acknowledge that we are not responsible for defamatory, offensive or illegal acts submitted by users or by any third party and that the risk of such injury or damage is solely yours. The above limitation of liability does not apply to the extent prohibited by law. Please refer to your local law for any such prohibition.

If there is any problem with the Site or any of the Content, you agree that your only remedy is to stop using the Site. In the event of any problem with a product or service purchased by you on or through the Site, you agree that your sole remedy, if any, comes from the manufacturer of such product or provider of such service in accordance with the warranty of such manufacturer or supplier, or to seek a return and refund of such product or service in accordance with the Return and refund policy posted on the Site. In any event, we are fully liable to you for all damages, losses and causes of action, whether in contract, tort (including but not limited to negligence), or more than (A) one hundred dollars (100 USD) or (B) the value of your subscription or purchase on the Site, whichever follows.

18. Compensation

You agree to defend, indemnify and hold us and any of our affiliates or individuals harmless from any and all liabilities, costs and expenses, including reasonable attorneys' fees, in connection with or in connection with: (a) your use of the Site or the Internet or your placement or transmission of any messages or information on the Site; (b) your breach of any provision of this Agreement, including but not limited to your breach of any of the representations and warranties set forth above; (c) you violate any third party rights, including but not limited to any rights of privacy, publicity or intellectual property; (d) you violate any law, rule or regulation of the United States or any other country; (e) any claims or damages arising from any User Content you provide to us; Or (f) any other party using your unique username, password or other appropriate security code to access and use the Site.

19. Release

If you have a dispute with one or more other visitors, users, customers or customers of the Site, you will indemnify us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of all types and nature arising out of or in any way connected with such dispute. These claims, demands and damages (actual and consequential) arising out of such disputes or unknown, doubtful, doubtful and undisclosed.

20. Communication

We reserve the right to send you an email to notify you of changes or additions to the Site or this Agreement.

Except as disclosed in our Privacy Policy, we will not monitor, edit, or disclose the content of your email, except as necessary in the normal course of maintenance of the Site and its systems, or unless required to do so by law, or in good faith believe that such action is necessary: (a) to comply with the law or to comply with legal processes by us or the Site; (b) to protect and defend our rights or property with respect to the Site or its users;

Or (c) act in an emergency to protect the personal safety of our guests, the Site, or the public.

21. Dispute resolution and arbitration

For any legal dispute or legal claim arising out of or in connection with this Agreement, the Website, the Website subscription, or any other aspect of our relationship (" Subject Legal Claims "), you and we agree to the following dispute resolution procedures.

To help resolve any issues between us in a timely and direct manner, you and we agree to commence any arbitration within 30 days of the occurrence of the subject legal claim; Otherwise, the subject legal claim will be abandoned.

To find the fastest and most efficient way to resolve our issues, you and we agree to discuss any issues informally first, for a minimum of 15 days. To do so, please email us with your full name and contact information, your concerns, and your proposed solution at: Fishworl919@gmail.com. If we need to discuss an issue with you, we will contact you using the email or mailing address on your account.

If we do not reach an agreed resolution after at least 15 days of discussion, you and we agree that any of the subject matter legal claims in any ss must be resolved by binding individual arbitration in Boone County, Kentucky, USA, in accordance with the American Arbitration Association.

There are two limited exceptions to this Dispute resolution and arbitration clause: (a) If the case is proceeding on an individual basis only, either party may bring any action within that jurisdiction in small claims Court.

(b) Either party may seek enforcement of its patent, trademark, copyright, or trade secret in the appropriate state or federal courts.

You and ss further agree to arbitrate only as each of us, and not as representatives or members of the class, and each of us expressly waives any right to bring a class action or collectively seek relief.

You can download the form notice to initiate arbitration at www.adr.org. If you initiate an arbitration, your arbitration fee will be limited to the filing fee set forth in the AAA Consumer Rules. It is important that you understand that the arbitrator's decision is binding and may be submitted as a judgment to any court of competent jurisdiction. In any action to enforce this Agreement, the prevailing party will be entitled to costs and attorneys' fees.

22. The End

We may terminate this Agreement:

• During the period of free use of the Website or services, for any reason or no reason.

• If you breach any provision of this Agreement and the breach is irreparable.

• If you breach any provision of this Agreement and cannot remedy it within 30 days of receiving written notice of the breach.

• If you fail to pay any fees due by the specified date.

We may also block your access to our website if:

• You are in breach of this agreement.

• We are unable to verify or verify any information you provide to us; or

• We believe that your actions may cause financial loss or legal liability to you, our users or us.

You may terminate your use of the Site or Services by contacting us through the contact details in this Policy. The termination request will depend on our verification of your ownership of the account.

Upon termination of your account, you are responsible for paying all fees and charges accrued prior to termination. You are personally responsible for any orders placed through your account or any charges incurred prior to termination.

Either party may terminate the agreement:

After giving 30 days written notice to the other party, if the breach is not cured by the expiration of such period.

If the other party is the subject of a bankruptcy petition or any action relating to bankruptcy, receivership, liquidation or assignment of creditors.

23. Consequences of termination or expiration

On the effective date of termination or expiration of this Agreement:

All rights, subscriptions and licenses granted to you shall terminate immediately.

• You will immediately stop using and/or accessing the Account, Website and Services.

• We will suspend or terminate your access to the Website and Services.

We will suspend or terminate access to any or all data to the extent permitted by law.

The termination or expiration of this Agreement shall not affect our accrued rights and liabilities at any time until the date of termination.

24. Revision

This Agreement is subject to revision and change by us. Your continued use of the Site after revisions and changes will mean that you agree without reservation to the revised Agreement.

If you are not a registered subscriber of the Website, then you may review the amendments to this Agreement by periodically checking this page.

Material amendments to this Agreement will be indicated by the effective date of the update at the upper left corner of this page and by a notice posted on the home page of the Website.

It is your responsibility to keep informed of any amendments to this Agreement and to continue to comply with them.

If you object to any such amendment to this Agreement or are dissatisfied with the Site in any way, your only recourse is to immediately terminate your membership or cease using the Site. Otherwise, by continuing to use, access, access or use of the Site after the effective Date, you agree to be bound by all amendments.

25. Force Majeure

We shall not be liable for damage or delay in performance or failure caused by acts or events beyond our reasonable control, including, but not limited to: fire, lightning, explosion, power surge or failure, water, act of God, war, revolution, civil riot or acts of civil or military authorities or public enemies; Epidemic diseases, epidemics; Any law, order, regulation, regulation or requirement of any government or legal authority or any representative of any such government or legal authority; Or labor unrest, including but not limited to strikes, slowdowns, pickets or boycotts; Failure to ensure shortages of raw materials, transport facilities, fuel or energy, or omissions by acts or other common carriers.

26. Minimum age requirement

Our website is not aimed at children. Access to and use of our website is restricted to persons who are at least 13 years of age in the United States or 16 years of age in the European Union or who are otherwise able to enter and perform a legal agreement. If you are younger than this, you may not register or use our website.

Any person who registers as a user or provides personal information to our website represents that they are at least 13 years of age in the United States, 16 years of age in the European Union, or otherwise capable of entering and performing a legal agreement.

By agreeing to this Agreement, you represent and warrant that you are at least 13 years of age in the United States or 16 years of age in the European Union, or otherwise capable of entering and performing legal agreements.

27. In general

Jurisdiction and choice of law. Any claims relating to and use of this website and the materials contained therein are governed by the laws of Boone County, Kentucky, USA. You agree to the exclusive jurisdiction of the state and federal courts located in Union City, Boone County, Kentucky, USA.

The full agreement. This Agreement and the other agreements set forth herein are the entire agreement between you and us and supersede any prior understanding or agreement (written or oral).

The printed version of this Agreement will be accepted in judicial and administrative proceedings based on or in connection with this Agreement to the same extent and under the same conditions as other business documents and records originally generated and maintained in printed form.

Divisibility. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be cancelled and the remaining provisions shall be enforced.

Mission. You agree that this Agreement and all Merger Agreements may be allocated automatically at our sole discretion. You may not assign this Agreement without our written consent.

Title. Headings are for informational purposes only and in no way define, limit, interpret or describe the scope or scope of the section.

There is no immunity. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches.

Survive. The terms "Trademark/No Endorsement", "Advertising Rights", "Intellectual Property", "Disclaimer", "Limitation of Liability", "Indemnity", "Release", "Correspondence" and "Dispute Resolution and Arbitration" shall survive termination or expiration of this Agreement.

28. User feedback

We welcome and encourage you to provide feedback, comments and suggestions for improving the Site (" Feedback "). You can submit feedback by emailing Fishworld919@gmail.com. You acknowledge and agree that if you submit any feedback to us, you hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, fully paid, royalty-free, sublicensable (through several layers) and transferable license, as well as any and all intellectual property rights owned or controlled by you in connection with the feedback, Use, reproduce, view, communicate to the public, print, reproduce (whether on hard disk or other media), edit, translate, perform and display (public or otherwise), distribute, redistribute, modify, adapt, produce, sell, offer to sell, transmit, license, transfer, stream, broadcast, create derivative works, And otherwise use and exploit feedback for any purpose.

29. Notice to users in California

Under Section 1789.3 of the California Civil Code, California users are entitled to the following specific consumer rights notice: You may contact us through our contact page. The Complaint Assistance Unit of the Consumer Services Division of the California Department of Consumer Affairs can be contacted in writing at 1625 N. Market Blyd., Suite S-202, Sacramento, California 95834, or call (80o) 952-5210.

30. Contact us

If you do not understand any of the terms and conditions above, or if you have any questions or comments, please contact Fish World Inc., Fishworld919@gmail.com. By contacting us you acknowledge that you have read these Terms, understand them and will be bound by them. You further acknowledge that these Terms, together with the Privacy Policy, represent a complete and exclusive statement of the agreement between us, which supersedes any oral or written proposals or prior agreements, and any other communications between us relating to the subject matter of this Agreement.

Terms and Conditions - FAQ

Welcome to Fish World Inc. We will provide you with our services subject to the following terms and conditions on this page. In visiting this site and purchasing fish, you agree to our terms and conditions, shipping and payment information, quarantine of your fish, privacy policy and return policy. Please take a moment to read this page in its entirety. This page also serves as a FAQ. As we grow as a business, this page can be updated at any time without notice. All of this information is easily accessible at the top of the site and on all pages as well as during the checkout process.

Copyright

All visible, non-visible, audio, downloads, photos and data content on this site are the exclusive property of Fish World Inc. and are protected by domestic and international copyright laws.

Is this site SSL secure?

Yes, this site uses a Standard Validated SSL Certificate 4096BIT from ECWID. Look for HTTPS or a lock symbol in the address field.

I have a major problem with my fish, process, bagging, who do I notify?

Always contact us first. If there is a problem, we need to work together to reach a resolution. There is no need to make a public post on this question, please contact us first @ Fishworld919@gmail.com

What carrier do you use?

We currently use UPS overnight delivery and FedEx overnight delivery, special fish may require Southwest air freight.

What payment methods do you accept?

Currently, we accept PayPal, Stripe, Lightspeed, Square, Zelle, most major CCs and cash are accepted. Full payment is required before any fish is shipped. PayPal is the only way to pay for goods or services. Therefore, both buyers and sellers are protected. Please do not send through friends and family unless you are a close friend of ours or trust our business.

Why do other online stores ask customers to pay the 3.2% PayPal fee?

The short answer is don't shop with them. Making customers pay the fee is a violation of the PayPal User Agreement. According to PayPal, stores cannot charge you a fee. We do not charge this fee, so please feel free to place your order with us. Why shop with someone who will charge you a different price for an item just because you paid with PayPal? The PayPal fee is the seller's fee for using the PayPal payment processor, not the customer's.

How do I place an order?

Start by browsing the available fish for sale. Once you find a fish in stock, click Add to Cart and complete the checkout process. We will contact you via email, so please make sure all information is complete and 100% accurate, otherwise it may delay the process. Depending on the fish you are purchasing, the time of year, etc., we will determine the best method of shipping. If we decide/agree on airport to airport, you will pay the shipping costs when you pick up the car at the airport.

How long does it take to be notified when an order is processed?

All orders are processed as quickly as possible. Depending on the number of orders we receive, there may sometimes be delays. Please allow 24-36 hours before contacting us.

Is there a minimum order?

There is no minimum order. We want you to buy as much as you like. We don't want our customers to feel the need to buy more just to make a minimum purchase. Please note that it may be the same shipping cost if you buy one fish or ten fish because they may fit in one box.

I submitted my order but haven't heard back yet, what do I do?

You can always send us a message through the Contact Us page or Facebook. If we are unavailable, an announcement will be made on this website and our Facebook page.

Please always check both of these before sending a message. Sometimes we are very busy so it may take longer than usual. Since the shipping is paid and the customer selects a shipping date, we will no longer contact the customer regarding their order unless there is a problem with their order such as the fish died and they need to select a different shipping date, etc.

Will you contact the buyer?

For each shipment we will contact the buyer. No fish will be shipped if the buyer/seller is not happy with the condition of the fish. A video or photo will be taken showing the fish being bagged and loaded with the proper supplies such as heat packs and oxygen. If you do not receive an email from us regarding your shipment, please always check your spam folder as I reply to emails about your order on the website.

I was sent the wrong fish, what do I do?

All fish arrive with the exporter's species ID. In some cases, fish are misidentified. If you paid more for the fish than it should have sold for and we can determine it is the wrong species, we will refund the difference. If you paid less for a fish that was not correctly identified but sold for more, please consider this a gift from us. We do our best to correctly identify all fish.

Why is there a handling fee?

The handling fee includes miscellaneous items such as bags, boxes, fuel, rubber bands, foam, oxygen, etc. Currently, this is a $12 fee that applies to all orders. This can be removed if you choose local pickup and bring your own items to place the fish in bags, buckets, or totes. Please let me know if you will be bringing items to haul the fish and this fee will be removed or refunded at the time of the visit.

Why is there no shipping fee displayed when I purchase fish for Southwest?

You will pay Southwest freight charges at the airport. Rates are subject to change at any time, which may result in higher or lower rates.

How do I track my fish shipment and when will I pick it up?

We or FedEx will send you a FedEx tracking number on the day of shipment. Packages are delivered on or before 10:30am, but sometimes later depending on your location, we see 8pm. If the shipment is not delivered by 10:30am or earlier or any time you track, please make sure you call FedEx as soon as possible to get an update on the status, this is your responsibility as it is out of our control. It is best to call FedEx and have them pick up the shipment at the facility, especially if it is cold weather. For flights, we will send you an AWB (Air Bill Number). You must track the AWB to see when the flight is scheduled to arrive; again, this is your responsibility as it is out of our control. Flights are often delayed or have multiple stops, so be sure to track your shipment. Before you drive, always call the airport ahead of time to make sure the plane has landed and is ready to be picked up. Have the agent verify that your shipment is ready for pickup; you will need to hand the AWB to them. It usually takes about 30-60 minutes to unload and process the item; it is always good to be a few minutes early if possible. Every airport is different, so the estimated 30-60 minutes may be shorter or longer, so be prepared. Often, shipments may be bumped onto another plane due to capacity issues, our previous NFG shipment, etc. There is never a 100% guarantee that the flight we want to ship is the flight we get. It is a first-come, first-served basis. If a flight bumps a shipment, they would/should call you to let you know.

This may not happen; it all depends on who is handling the shipment and has the time to call. They will not call me because it is not my shipment. Customers must always be ready to pick up their fish later that day or the next day, so be prepared for any emergencies. I do not have the ability to ship the fish back to me over the phone because they need someone with ID to physically transport the shipment back to CVG. Once the fish are packed and dropped off they are shipped to the customer. We also try to choose the best flight options but this is not always the case. If a flight is not available or the agent advises us not to use a specific flight due to selection, number of connections, etc. then we will use the next best flight. If you know you will only have one chance to pick up the fish on the day of shipment, do not ship that day. If the arrival time is 3 and you have other plans after 4 but now the flight is delayed, do not ship that day. I do not have the ability to bring the shipment back to the store for me to unpack, etc. When you purchase fish from the website, Facebook, email or in person you agree to all the terms and conditions, FAQs, etc. All of this information is available online for anyone to read.

Who pays for shipping?

Shipping is paid by the customer unless otherwise stated. You must pay the shipping fee to the agent when you pick up the fish at the airport. Please have your ID ready as they will need to verify you as well as the AWB# aka Airway Bill Number and bring a credit card, they do not accept cash at any or most locations. If someone else will be picking up your package in SW, you will need to provide me with their name so I can add it to the AWB, failure to do so may delay you getting your fish, if any. Using UPS or FedEx you will pay us in advance as we have to deliver the shipment to UPS/FedEx. If you have your own UPS or FedEx account you can send us the label for your order. Any issues with using your own courier account that delays the shipment, there is no DOA guarantee for that shipment.

Will the shipping be refunded?

In any case, unless we are 100% wrong, the shipping cost will not be refunded.

The shipment is damaged or the fish is dead or barely alive; what do I do?

We all know and have probably heard about how shipping companies handle boxes, how shipments get lost, flights get delayed, etc. Unless it is a direct misdeed on our part, such as we forgot the heat pack or forgot to add oxygen, which is within our control, we will gladly issue a 100% refund for the price of the fish, but no shipping, special shipping bag or handling fees as stated above, or you can wait for us to send you another fish of equal value or the same fish if it is in stock. You can also file a claim with the airport if they lost your shipment, were late, or if the shipment was damaged and the fish died. If the box is damaged, wet, or late, make sure to open the box at the airport, check the fish to make sure they are alive, and record the entire process for video verification. If they are dead, make sure the agent sees the problem and files a complaint as soon as possible. You will also need to send us photos of any DOA arrivals within 1 hour of the actual scheduled arrival time of the plane, whether it is a problem with the carrier or myself.

Breeding Groups

If the unfortunate event occurs that one of the fish in the breeding group fails to make it through shipping, for whatever reason, only that fish will be refunded, not the entire group. Some of the fish in the group will be priced differently than the others, so the price may or may not be divided by the price. It will be determined on a case-by-case basis.

What heat packs do you use?

We use 72 hour heat packs or whatever is available when needed, as heat packs are a hot commodity in the winter. All heat packs are first tested to see if they are activated after being opened for about 30 minutes. Sometimes the heat packs fail to activate when opened, so we make sure everything works fine before sticking inside the box, but this well does not mean the heat packs will last the claimed 72 hours. When the temperature is 50 and below, we typically use 2-6 heat packs per box (depending on the size of the box).

Why is the water blue?

When shipping fish, we sometimes add methylene blue, which helps with any possible diseases, ammonia, nitrites, fungi, or parasites during the transit of potentially stressful fish. This is a precaution; using methylene blue or any other medication well does not in any way guarantee that the fish will not contract disease during shipping. This also helps the fish live in lower oxygen levels during shipping.

What happens when the temperature is very cold or very hot?

In extreme weather, such as 32 degrees to below o degrees or colder, and sometimes in extreme heat, shipping may be delayed due to temperature. Once the weather stabilizes back to a safer temperature, we will proceed with shipping. In either case, we will/may use hot or cold packs.

Do you monitor the weather in the United States?

Yes, we monitor the weather in the United States. We often ask our customers what the weather and temperature is like there. Weather can change in a split second so we monitor as much as possible.

Promotions and Giveaways

During any promotion or giveaway, if the fish arrives DOA (Dead on Arrival), there is no refund on the fish or shipping. Sometimes the winner pays for shipping, sometimes not. We ship all fish the same way we ship other fish. We do not replace dead fish unless otherwise stated. We sometimes have trouble and win a promotion. Customers can sign up with their email and then have a chance to win a discount code for a percentage of their order. Codes are only available once per user, per campaign.

Where do you import fish from?

We mainly have a large stock of imported fish from South America, Africa and Asia, and we will arrange a one-time restock for special fish whenever a customer needs it. We work with wholesalers in many countries.

Do you wholesale fish?

Yes, we wholesale fish, but only if you are a legal business, you must be a limited liability company or equivalent. You will also need to send proof of this.

Are your tanks on their own system or all together?

All tanks have their own water filling and draining system. No connected tanks

Can customers special order fish?

We only allow special orders when we are actively accepting special orders. We do not post availability lists for customers to choose from. Another reason is that the fish requested and paid for may not actually arrive or arrive DOA. We do not like to hold a customer's money unless the fish is in hand.

Can you hold fish for customers?

No, we do not hold fish for anyone unless 50% of the payment is made. After payment, you will have 5 business days, Monday to Friday, to determine the shipping date. Anything longer than 5 business days, your money will/may be refunded. Several times, I have had fish for months and the buyer has backed out and no longer wants the fish. This is unacceptable for a business because we lose sales. Most of the time, someone else will ask about a fish that is sold in our store, but I let them know it sold. We take the risk when we keep these fish, so please decide on the shipping date above, no exceptions.

Pre-Order Fish

We sometimes offer a lot of fish for pre-order. Pre-order fish can take 1-2 weeks to get to our store, or even longer if it has not yet been imported into the US.

Pre-orders are made on a first come, first served basis. Purchasing a pre-order does not 100% guarantee you that fish. If that fish is no longer available, we will refund it, or you can choose another fish. Some pre-ordered fish do not have photos or videos. This is because we do not have one in our store yet. Once it is in our store, we will use that photo as a future reference for that fish until the new fish arrives, and the same goes for the video.

Do you offer discounts?

The price you see is the price of the fish. I simply cannot give a discount to every customer who asks for one. I cannot bring in large orders if I give everyone a discount. Unless otherwise stated, there are no discounts on single or multiple fish purchases. There may be special promotions, coupons, etc. during holidays. These will be announced on this site and Facebook.

Product/Fish Descriptions/Videos of Fish

We try to make fish and product descriptions as accurate as possible. We research and contact the community for ID help when needed, but this cannot guarantee 100% ID or description for any fish we sell. We will do our best and if there is a question or other possible ID, we will make a note of that product or fish. We are not responsible for the content on the site where we post descriptions. We also try to post YouTube videos of the fish we actually sell, basically "what you see if you get it". We are asked for videos of fish every day, and to reduce these requests we add videos of available fish. The customer can then watch the video of that fish and decide to buy or not, or continue to watch other videos of other fish that may be available in our store on our YouTube channel. All customers should always watch our available videos before making a purchase. Or customers who are close can just come and see what fish you want. If the video is old, we can also take a new video of the fish, etc. As new fish are imported we will take new photos and videos each time as fish often look different depending on where they were caught etc.

Are the measurements of the fish accurate?

Some fish will be close to exact and some will be within approximate range. For schools of fish their sizes will be approximate. Some fish may be smaller, for example half an inch or an inch larger than what is posted on the website. We will update the sizes as best we can when we can as we take inventory. They will be priced according to their size and all fish are measured from the tip of the head to the tail (unless otherwise stated). Fish that have been in the store for a long time will obviously be larger than they were and some fish may take longer to grow. We can watch the measurements but will not remove the fish from the tank to be measured. We can send you a video and you can assume the fish is the size you need. The size of the fish posted on the website is never a 100% guarantee as there are over 1000 fish available at any one time and we simply do not have the manpower to accomplish this task.

Sizing of the fish

Most fish are measured when they arrive. As some fish have been here longer than others they will grow. The size of the fish may not always be 100% accurate and most will show approx.

I noticed a scratch or blemish on my new fish, what happened?

Sometimes when trying to catch fish they bump into woods or each other and well may find blemishes on their bodies. Or, from fighting. This is normal and happens often, but if it is a serious injury we will not ship the fish. We will not reimburse you any money for blemished fish.

How often do you ship orders?

Orders are usually shipped about 1-10 days after payment type clears. We ship Monday through Wednesday unless otherwise stated. Please contact us unless otherwise stated. If you purchase a fish and we determine that the fish is not ready to ship, it will be shipped the following week, but exceptions can still be made. I will not ship them right after they have eaten, it takes about three to five days for them to digest the food in their stomachs before they are ready to go. Since there is no filter, the waste from the fish will cause a surge in ammonia, which will eventually kill or make the fish sick. Once you pay, we will move the fish into its own tank if there are other tank mates, and if the fish is alone, we will stop feeding and prepare for shipment. Fish health is a top priority.

Do you post sales of fish on social media or other platforms?

Yes, most if not all sales such as which fish was sold and where it went such as state, city are/may/can be posted to any social media platform such as Facebook, YouTube. This can include links to your Facebook profile, Facebook business page, Facebook tags, Facebook mentions, Facebook comments, etc. This helps our followers, current customers and potential customers stay active on our pages. Most of the time these pages do not link customers to the sale, but as mentioned above, it can. When you purchase fish from this website you are currently visiting; Facebook business page or any other social media platform gives us the express right to post what was sold. All of this information is posted under Information > FAQ - Terms and Conditions during the checkout process when you add a check mark that I have read and agree to the website terms and conditions. We are always happy to hear any feedback from guests after they get their fish. If the fish is doing well, we are happy, and if there are any issues, we will also do our best to help customers resolve the issue.

My new fish is killing other fish, what should I do?

You must research compatible tank mates for any fish. Each fish has a different personality and what works for one person may not work for another. Therefore, it is always good to have a backup aquarium. There are no returns/refunds for incompatible fish. Each fish has its own personality and this can change at any time. There is always a risk when mixing fish. We never guarantee that it will work.

Can you help me sell my fish?

Yes, we do offer this service. If you are local, you can bring your fish to our facility. Please make sure you transport the fish carefully. Use multiple bags and not put many fish in the same bag, if using a bucket, make sure to put some kind of trash bag or village bag on the bucket, and make sure any bag you use is not scented. Do not mix bully fish with others as they will fight in a tote or bucket. Make sure to use an air stone and air pump to keep the water circulating and make sure the temperature is consistent and not too hot or too cold. The fish must be fish that are easy to sell and not huge, healthy and in good condition. Please send me the content you have with clear photos and clear videos. We will agree on a percentage for selling your fish. I will add them to the site like any other fish we have and post them to our Facebook page. If you are in a remote area we can do the same thing. If you are an experienced shipper you can ship the fish from you to the customer. Or you can ship to our facility and then you pay the shipping to us and we will ship to the customer. We will treat your fish like our own. We will feed, monitor, medicate, etc if needed. However, if something happens to your fish in our facility we are not responsible for any mortality or illness, etc that may occur. Fish always die without notice.

Do you take fish?

Yes we can take fish, but not all of them. Please let us know what you have before visiting. We do pay store credit for fish we really want, but it must be wholesale price, which is what we get the fish for when we import it. The fish must be healthy, flawless, free of disease, no obvious holes in the head, etc.

What if there is an error on the site?

We reserve the right to correct any errors on the site at any time. Any price, wording, size, wrong photo, wrong ID, quantity, etc. may result in a cheaper, higher price, etc. When it is brought to our attention we will fix it. Any pricing errors will be corrected.

Website Errors

If you encounter issues or errors on our website, such as incorrect IDs or any other issues, please feel free to contact us via email at

Fishworld919@gmail.com. Our farm team will be more than happy to further assist you with any issues you may be facing and ensure that your experience on our website is what it should be. Also, please feel free to contact us if you have any other questions or concerns. We value our customers and strive to provide the best customer service to all of our customers. We look forward to hearing from you and providing the best customer service experience possible.

Purchasing Fish During Website Updates

We frequently update our website throughout the day to update photos, videos, stock quantities, text, etc. If at any time during this period, a customer purchases a fish, they may end up with different text on their invoice that is no longer available or no longer pertains to that fish, or the price may not match the group quantity. If it looks too good to be true, it may be a mistake, and we reserve the right to correct these errors and will not accept any incorrect prices, quantities, etc.

Order Cancellation/Cancellation Fees

It is 100% the customer's responsibility to make sure they can afford, own a home, have a license, feed, be able to receive, etc. the fish they purchased. When a customer purchases a fish or multiple fish, this takes away a potential sale of that fish or fish from another person who will not cancel the order with that potential customer and is now looking and buying somewhere else, and may never return. Many consumers do not know how badly a cancelled order hurts the little guys. We rely on that money for rent, food, future fish purchases, etc. If you have any questions about any of the above or anything else we have not listed, do not purchase. Be 100% sure you are ready to buy. If an order is cancelled, a 10% cancellation fee is charged based on the entire order, minus shipping costs. For example, if your order is $1,000, the fee is $100. Elsewhere there is a 20% restocking fee.

What to do with illegal fish?

We know that most fish are illegal in each state, but that list can change at any time, so it is up to the buyer to research the species to make sure it is not illegal, like the stingray in California. Please do not ask about snakehead fish or Asian arowana, which are completely illegal to import and possess in the United States.

CITES regulates international trade in species listed in its appendices, including the Asian arowana, which is listed in Appendix I. This means that international trade in the species is not permitted. In some cases, captive-bred specimens are exempt.

The Asian arowana, Scleropages formosus, is protected under the Endangered Species Act (ESA). Under the ESA, it is illegal to import, export, take, transport, sell, buy, or receive in interstate or foreign commerce any species listed as endangered or threatened. You can view a list of species protected by the ESA.

Note that Article 14 of the Convention on International Trade in Endangered Species (CITES) treaty states that CITES regulations in no way affect the right of a contracting party to adopt stricter domestic legislation regarding trade in CITES specimens. The ESA is our "stricter domestic legislation".

So even though CITES allows trade in Asian arowana, the ESA still prohibits trade.

Can I release my fish in the wild? Or if it dies, can I flush it?

No, no fish can legally be released back into the wild, no matter where it came from. Even if you catch a fish, if it's in your local pond or stream, don't release it back into the wild. Releasing any fish, especially if it's not local, can disrupt the ecosystem, spread disease, etc. If your fish dies for any reason, it's best to bury it. If you flush it, even a dead fish can spread disease, etc. Releasing fish into the wild could get someone's business shut down or fined.

How do your terms and agreements work if a customer comes to your store?

Our information is on the web like Google, Facebook, our website etc. Entering our facility means you automatically accept our terms and agreement even if they have not read the terms and agreement. It is the customer's responsibility as the information is available, well and easy to find.

Dangerous Fish

Please note that we sometimes sell very dangerous fish like electric eels or lionfish. Many other fish species can bite or pierce your skin with their fins or other parts of their body.

When you accept the terms and agreement you take full responsibility for your actions when handling the fish we provide to you or any third party like someone buying a fish from us and then selling it to someone else. We are not responsible for any damage to you, your pets, property etc. The buyer agrees to be fully and 100% aware of the care and handling of any fish, reptile etc they purchase from us. Any skin breaks can lead to many types of infections. If this does happen you must seek medical treatment as soon as possible. You should also take the fish as long as it does not pose any threat to you or anyone else or take a photo with the species name and common trade name. This is not medical advice, just a suggestion.

Will I get a refund for my fish if it is DOA (aka Dead-on Arrival)?

DOA will be handled on a case by case basis. There are many reasons why a fish could arrive dead and both parties need to see exactly what happened. First, there needs to be a clear video of the customer opening the box for the first time, this ensures both parties can see the fish when they first open the package if they are dead or alive. In any case, if there is no video from the beginning, do not remove the dead fish and throw it in the trash etc., this will automatically void any of our guarantees. When you open the bag and then it dies an hour or two later, let us know there is a problem with the fish and we will work with you on a case by case basis. Remember, during the checkout process, the customer agreed to the terms and agreement, you did read what you are reading now, and you did read the entire terms and agreement. Please contact us first with photos and videos so we can resolve this. If the customer does not comply with our terms and agreement, there will be no refunds. DOA means the fish was dead on arrival. DOA is not the fish dying after being in the customer's aquarium for minutes, hours, days, weeks, months or years. This is something we do not cover. If the courier is late in shipping, the DOA will be included and considered on time. Only the cost of the fish will be refunded, no shipping, special bag (if needed) or handling fees. The customer has 1 hour to contact us via our Facebook business page or email (Fishworld919@gmail.com) from UPS or FedEx when it shows the package has been delivered, or Southwest freight shows the package is ready for pick up on their website, which means the package is in their facility, ready for the customer to deliver. For FedEx, do not leave the package outside under any circumstances due to theft and weather conditions. Theft is not covered by our company; you need to contact your local police department. If FedEx delivers your shipment to someone else's home or business, we will consider the order as delivered on time, and if your package is successfully recovered on the same day or the next day, we can still guarantee DOA, after the third day nothing. UPS and FedEx do not guarantee live arrival for any live animals, if they even offer a live arrival guarantee, the businesses they order from will provide the live arrival to the customer. Customers who choose to leave their package with Southwest after the 1 hour deadline, there is no DOA guarantee for (those) fish, and no exceptions. If the customer takes more than an hour to arrive at Southwest, they must arrange time to leave their residence or wherever to arrive at the airport on time. The customer has an air waybill (tracking number) which shows when the plane will arrive. The customer has selected a delivery date and the customer needs to be ready to pick up the package immediately. Having to work late, not having a car to drive to Southwest at the time, not having a babysitter etc. is not an excuse and DOA will not be honored. The customer needs to open the package at Southwest to confirm that the fish is alive or dead and within the DOA guaranteed hours. We take great care and pride in how we care for and package our fish for shipment all over the country and we want our customers to take the same care and pride when picking up their fish and get the fish to their new home as soon as possible and not just when it is convenient for them to pick it up. If the customer chooses to have the fish left at a FedEx center for the customer to pick up, the customer must receive the package by 12 noon or there is no DOA guarantee and we will confirm the customer's pickup time with UPS or FedEx. If this is a problem for any customer, please do not place an order with us.

What if I'm not home when UPS or FedEx delivers?

UPS or FedEx will usually try 3 times to deliver your package, and most of the time they will leave a note on your door stating that they will deliver, but this may not happen. You must be present for the first attempt. We do not know how long the driver will deliver the package until they make a second or third attempt. If you are unable to make the second or third delivery attempt, you must call FedEx at the end of your shift and pick up the package. Usually, they will unload the package at the end of the day. You must do this as soon as possible or they will ship the package back to us. If this happens, you will not receive a refund; it is 100% the customer's responsibility. The DOA rate is very high when the fish is returned to us. Even if the fish arrives alive, there will be no refund. UPS or FedEx has the right to charge us a fee for handling rejected items. Also, if you decide to ship your fish with UPS or FedEx, we do not guarantee 2-day delivery, only same-day or 1-day delivery, even if they deliver by 10am the next day. If we agree to ship your fish on a certain day, e.g. Monday shipment, Tuesday arrival, and UPS or FedEx is unable to deliver your package for any reason, you must be available the next day (e.g. Wednesday). We have no control over UPS or FedEx deliveries, such as delays, rerouting, etc. If you are not available on the day of arrival, the fish is not guaranteed to be DOA.

What if I cannot pick up the fish at the airport at the scheduled time?

You must pick up the fish at the airport at the time the plane is scheduled to arrive; if you are late you will void any guarantee on the shipment. We do not shoot for one departure time. If one is not available we will use the next available.

No Fish Pickup at the Airport

If we ship a customer's fish to their chosen airport, agree on a shipping day, pay for the order, etc., and the customer does not pick up their fish, the fish are either destroyed if still alive, given to another local fish person if possible, or shipped back to Fish World Inc. only if they are still alive. When the fish are shipped back to us, we now have to pay the shipping that the customer would have paid first before we can release the shipment. Then, once the fish are back to us, we have to pay the shipping costs. Under no circumstances will the order be refunded to the customer, even if all the fish are still alive. If the customer files a claim with PayPl, their credit card company, etc., we have the shipment round trip, the costs, and any other evidence needed for the claim. No money will be refunded to the customer due to the two shipping costs, the stress on the fish, our time, travel, etc. Just because the fish is back in our possession does not mean the fish will survive in the next few days. It is entirely the customer's responsibility to pick up the fish upon arrival as agreed upon prior to checkout.

Should I quarantine my new fish?

Every hobbyist needs to understand that even if a fish has been quarantined for 2-3 weeks, sometimes longer, it is eating, has no obvious signs of illness, is very active, etc.

If a fish is stressed, it can easily develop visible signs and invisible signs within a few hours, such as during shipping. This does not mean that we shipped out 1 sick fish; this is something that is completely out of our control. You must always quarantine fish no matter who you buy your fish from, no matter how good that person's tanker is, how clean and clear the water looks, how good the fish look, etc. We cannot guarantee that every fish we ship out is parasite free, etc. In any aquarium, fish are susceptible to disease at any time in their life. Most diseases are invisible to the naked eye or in vitro, but we do our best to ensure that every fish is as healthy as possible. You do not want to risk spreading any disease when first introducing new fish to an established aquarium, always quarantine fish.

A fish died in my aquarium, what do I do?

If a fish dies in your aquarium, it is out of our control whether the fish has been in your aquarium for 5 minutes or 5 days. Once the 1 hour pickup period after the plane arrives on time or when FedEx delivers the fish, there is no more guarantee. Arriving at the airport to pick up the fish after several hours voids the DOA guarantee. Leaving the fish out for several hours also voids the DOA guarantee. Fish are living animals and can die at any time, from one water to another, temperature fluctuations, shipping and handling, age of the fish, over stress, PH issues, acclimation, etc. Fish dying in your aquarium is not a DAA (Death on Arrival) means, no refund will be given, no exceptions. DOA ends the moment the fish is verified to be alive, just because there are 55 minutes left on the DOA arrival guarantee well does not mean that when you add the fish to the aquarium, it will eventually die minutes or hours later and we will replace it. DOA ends as soon as the confirmed live fish is removed from the bag. This also includes adding aquarium water to the bag to acclimate the fish, or moving the fish to a quarantine aquarium or any type of temporary container to acclimate the fish. What happens in the client's aquarium is none of our business, the well-being of that fish is now in the hands of the client.

How do you acclimate the fish?

The acclimatization of fish that are transported using pure oxygen is generally different than the fish you buy from your local fish store. When the bag is sealed with oxygen for 12-72 hours or more, the oxygen cannot escape, thus lowering the PH. In a way, ammonia is not toxic at low PH. However, once the bag is opened, the oxygen escapes, the PH rises, and ammonia quickly rises to toxic conditions, usually in just a few minutes. We acclimate the fish for up to 2 hours. We use clear tote bags and place them in front of the tank where we place the fish. We then add some transport water to the tote, with enough water to cover the bottom but not completely cover the fish, and then use the oxygen tube to drip water to acclimate the fish for 1-2 hours. We use a slow drip so as not to shock the fish with a rapid change in water parameters. During the acclimatization process, we monitor the fish to make sure they are behaving normally, not upside down, etc. After acclimation is complete we place the fish in the aquarium. Now we check for any condition issues like cloudy eyes, body issues, fin issues, any visible signs of infection, etc. The tank is then treated as needed. This is how we acclimate fish, but everyone uses their own methods. The survival of the fish is not guaranteed during the acclimation process, and each fish reacts differently to it. If the fish dies during or after this process, there will be no refunds.

Cancellation/Rerouting UPS or FedEx or Southwest Freight Shipping

If a customer calls UPS or FedEx or Southwest Freight or any other shipping service to cancel or reroute a shipment back to Fish World Inc, due to them not being able to pick up the shipment or being home at the time of delivery, or any other excuse, if the fish is returned, cannot be returned to our store, died in transit, got stuck in UPS FedEx, got stuck in Southwest Freight, got stuck in Delta Air Cargo, I was unable to pick up the shipment, especially out of state, for any reason, the customer will not be refunded. This situation was taken over by the customer who caused this problem, and therefore the death of the fish is the customer's responsibility. There are no refunds for fish that are rerouted back to our facility, as we have to pay for the shipping back to us, any fees, inconvenience, travel time, travel miles, etc.

What if I discover a problem with the fish a day or so after it has been in the tank?

We do not guarantee the welfare of the fish once it is in the customer's tank. There are too many variables that could cause a problem with the fish. Our guarantee ends after the DOA guarantee passes, which is 1 hour after delivery via FedEx or Southwest Freight. The DOA ends the moment the fish is verified as alive, just because there are 55 minutes left on the DOA arrival guarantee does not mean that when you add the fish to the aquarium it will eventually die minutes or hours later and we will replace it. The DOA ends as soon as the confirmed live fish is removed from the bag. This also includes adding aquarium water to the bag to acclimate the fish, or moving the fish to a quarantine aquarium or any type of temporary container to acclimate the fish. What happens in the customer's aquarium is none of our business, the welfare of that fish is now in the hands of the customer.

Ship Date Selected by the Customer

Customers who select a ship date will not be informed that their shipment is being shipped prior to shipment. If a ship date is not selected, we will contact you to schedule a shipping date. Shipments are shipped in the order they are received. If there is a problem with your shipment, such as we cannot get to your shipment or the fish is sick, UPS or FedEx or Southwest issues, bad weather, cold weather, etc., then we will contact you. Otherwise, expect to ship the next day of your choice. Fish are delivered to UPS or FedEx and Southwest Freight between 6pm and 9pm EST. Your tracking number/airway bill will be updated once the shipment is processed. We do not ship fish via UPS or FedEx on Thursdays or Fridays. This is due to the possibility of delays. If the fish is not delivered on Friday, it may not arrive until the following Monday. We do not provide a DOA guarantee if the customer decides to take the risk. If the customer chooses a UPS or FedEx DOA guarantee, we will edit the order to reflect the no DOA guarantee. The same goes for Southwest.

UPS or FedEx Operational Delays

Sometimes there are delays with UPS or FedEx. Usually, they show up as operational delays, usually for incorrect addresses and other reasons. Unless the customer provided an incorrect address, the address on the label is correct. This usually means it will be delivered the next day. You must go to the nearest UPS or FedEx distribution center to pick up the fish. It will show where it came from on the UPS or FedEx tracking page. Otherwise you run the risk of your fish dying after it is shipped another day. Heat packs and oxygen only last so long.

We are under no obligation to remind customers of these policies. If you ask us, we will direct you to this page if the question has already been answered. This information is provided to all customers at the top of the site and before payment.